Refund Policy

GENERAL CONDITIONS

Software developed by Monterix Software is available on a try-before-you-buy basis, there are free demo versions you can download to ensure that you can fully experience it prior to making your purchase. When available, documentation for software is also available online. We encourage you to review the documentation and try the software prior to making your purchase to ensure that it meets your requirements.

If you are not satisfied with software purchased directly from Monterix Software (software purchased from a third party must be returned to the third party and is subject to the return policies of that particular reseller), please contact our Customer Support Team within 60 days of your purchase to receive a refund. Refunds requested more than 60 days after your initial purchase date will not be issued unless the transaction was subject to a fraudulent purchase.

In case you are issued a refund, it should appear on your credit card statement within 7 to 10 business days. Upon receiving a refund you shall cease all use and destroy all copies, full or partial, of the Software for which you no longer possess a valid, purchased license. Monterix Software reserves the right to disable any registration keys issued to you for the refunded products.

NON-REFUNDABLE CASES

Monterix Software may decline refund claims in the following cases:

  • Software purchased for the wrong platform.
  • Hard copies, including shipping charges.
  • Inability to operate the software in your computing environment.
  • Inability to use the software due to an operator error.
  • We will not refund or credit the difference between the price you were charged and the limited-time price reduction, such as those that occur during special sales events.

    Please note that we can only accept refund claims for products purchased via our online store.

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    PayPro Global is an authorized reseller of Monterix Software products.
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    Other third-party marks listed above are the sole property of their respective owner. No affiliation or endorsement is intended or implied.
    Driver and software updates may also be available for free directly from manufacturers' websites. Charges apply for a license with premium features.